Frequently Asked Questions
Orders
How are your products made?
We work with a print-on-demand drop fulfillment service with locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch with us at hello@okaybouquet.com with your order number.
I received a wrong/damaged product, what should I do?
We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch with us at hello@okaybouquet.com within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!
Delivery
When will I get my order?
Usually, it takes 3-7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international order. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or at your neighbor's, get in touch with us at hello@okaybouquet.com with your order number.
Returns
What's your return policy?
We do not offer returns and exchanges since all products are made-to-order, but if there's something wrong with your order, please let us know by contacting us at hello@okaybouquet.com within fourteen (14) days of receiving the order.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, get in touch with us at hello@okaybouquet.com with your order number.
Referral Program
How many $10 discounts can I accrue?
As many as you like and thank you for sharing this project with your friends and family!
Can I redeem my $10 discount for cash?
All referral program incentives are based on discounts and cannot be redeemed for cash at this time.